The term “we”, as defined below, refers to the owner of the TaksiApp application, Indreks Reis OÜ (Reg. Number 10395867), a private company registered at Peterburi tee 47a, Tallinn, Harjumaa 11415, Estonia.
To use the TaksiApp application, you must accept the conditions described below:
1. General terms
1.1 The TaksiApp application provides an information service for combining passengers and drivers and does not provide transport services. Transport services are provided by drivers under the agreement with you. Drivers provide services on a standalone basis, either in person or through a transport company.
1.2 To use the TaksiApp application, you must enter the passenger’s mobile phone number, which will be linked to the account in the application, saved in our database and used as a user ID. If you no longer use your phone number associated with the user account of the TaksiApp application, then you must notify us within 14 days so that we can remove your phone number from the database. If you do not notify us, then your mobile operator can transfer the same phone number to another person and he/she will be able to see your data when using the application.
1.3 If you comply with the current TaksiApp terms of use, then you are granted a free, non-exclusive and non-transferable right to use the application in accordance with these Terms of Use and Privacy Policy. In case of violation of these terms of use, a danger to the integrity of the application or a violation of the safety of drivers, we can revoke your right to use the application on an ex parte basis.
2. Service order and cancellation
2.1 If you placed an order for a transport service and the driver accepted your order, the service is considered executed and you conclude a separate agreement with the driver on the provision of the service on the conditions you have chosen that were entered when placing the order (order address, delivery address, etc.). The application does not provide trips and is not a party to your agreement with the driver; however we will try to help you resolve all your disputes.
2.2 Service cancellation is considered a situation when you place an order; the driver accepted it and you clicked on canceling the order in the application. If you cancel the order several times within 24 hours, then we have the right to block your account in the application for a while as a warning. If you cancel the orders permanently your account can be blocked once and for all.
2.3 When the driver arrives at the place of order and the passenger receives a notification of the arrival of the vehicle, but does not arrive at the vehicle within a certain time specified in the application, the request is considered canceled.
2.4 Sometimes the driver may decide for himself/herself to refuse the order. The application is not responsible for such situations.
3. Payment for services
3.1 You can pay for transport services by cash, bonuses of the application, from advance deposit or in other ways built into the application.
3.2 Providing a travel payment service using the tools built into the application, TaksiApp acts as a commercial agent for transport service providers. Your obligation to the transport service provider will be fulfilled when the corresponding amount is debited from your bonus or prepayment account or this amount is transferred to the TaksiApp bank account.
4. Bonus system
4.1 For the trips paid by the client, bonuses may be awarded in accordance with the current bonus rate.
4.2 Bonuses are awarded on the amount spent by any payment method, except for the bonus account.
4.3 The bonuses received are not payable to the client and can only be spent on the payment of further trips.
4.4 Bonuses can be partially or completely canceled for violation of the Terms of Use or for long non-use.
5. Application responsibility
5.1 The application TaksiApp is supplied "as is" и "as available". The application does not guarantee that access to the application will be uninterrupted or error-free. If any application errors, we will try to fix them as soon as possible, but the application functioning may be interrupted at some intervals.
5.2 We are committed to helping resolve all emergent controversies arising between passengers and drivers, based on the current rules for using the application by the passenger and driver. However, since the application is not a provider of transport services, in the case of impossibility for amicable dispute resolution, any issues on defects and quality of services will be resolved in accordance with the rules of the provider of transport services or the relevant public law body.
5.3 We will make every possible effort so that only drivers respecting passengers and their profession could use our application. We commit ourselves to encouraging good drivers and punishing drivers who receive complaints from passengers. In this regard, we ask you to fill out a feedback form in the application or on the site taksiapp.ee.
6. Passenger responsibility
6.1 As the customer of the service, you take responsibility for ensuring that the payment is made and that sufficient funds are available.
6.2 In the event of damage to the driver’s car or his/her equipment, the driver has the right to demand compensation from you. If the dispute could not be resolved by mutual agreement, we have the right to block your right to use the application. In some advanced cases, the dispute may be referred to the appropriate public authorities.
7. Amendments to the terms of use
7.1 If substantive changes are made to the Terms of Use, you will receive a notification by e-mail or through the application. If you continue to use the application, then you automatically accept the amendments to the terms of use.
8. Final provisions
8.1 The terms of use are regulated, interpreted and applied in accordance with the legislation of the Republic of Estonia. If the dispute arising from the Terms of Use has not been resolved in an amicable manner, the dispute will be finally settled at the Harju County Court in Tallinn, Estonia.
Effective date of the current Terms of Use: 01.12.2019.